FAQ

What is booting?

You can be booted for parking illegally in a permit required parking zone. With booting, a device is attached to a wheel of your vehicle to prevent you from moving it. If you do not pay the parking violation within 48 hours of your vehicle being booted, then your vehicle may be towed.

How does booting work?

If you park illegally in a permit required lot and do not visibly display a valid parking permit, or you fail to display an unexpired parking ticket in a metered parking lot, you may have a boot attached to your vehicle. To get the boot off, call the toll-free phone number on the boot notice and give the customer service representative your debit/credit card number.  You may also pay online by clicking HERE.  You will then receive a release code. Once you enter the code, the boot will unlock and you can remove it. You need to return the boot to a return location near you within 24 hours.

How will I know that my vehicle has been booted?

The boot is painted yellow to make it visible. You will also see a notice on the driver’s side window and under the windshield wiper that tells you your vehicle has been booted.

What forms of payment can I use to pay?

You can pay with you credit or debit card online.  Click HERE to pay now.

My vehicle has been towed, how do I proceed?

If you fail to pay for your boot removal within 48 hours, your vehicle may be towed.  If your vehicle has been towed, you may contact your local police department to get the yard location of your vehicle.  You will be liable for the booting, towing, and yard storage cost.  Please proceed as soon as possible to your tow yard to pay and retrieve your vehicle.

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